Shipping policy

Last updated: July 14, 2026

Shipping Policy

Estimated Shipping Times

Shipping times vary depending on your location, carrier availability, customs requirements, local delivery conditions, and the time your order is placed.
Estimated delivery times are calculated from the date your payment is successfully completed.
In general, delivery is estimated to take approximately 1–2 weeks from the payment date. For orders shipped within the United States, delivery may be faster and typically takes approximately 3–5 business days.
Please note that we currently do not offer separate standard or express shipping options. All available shipping methods and applicable fees will be displayed at checkout before you complete your order.
Shipping times are estimates only and are not guaranteed delivery dates.
Orders placed on weekends or public holidays may require additional processing time. To help avoid extended weekend delays, orders processed on Fridays generally include orders placed on or before Thursday, where possible.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking service.

Countries and Regions We Ship To

Looki currently ships directly to the countries and regions listed below.
Shipping Region Countries / Regions Shipping Fee
North America Canada, United States Free shipping on orders of $50 USD or more; $15 USD shipping fee for orders under $50 USD
Europe Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom Free shipping on orders of $50 USD or more; $15 USD shipping fee for orders under $50 USD
Asia Hong Kong SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam $15 USD
Oceania Australia, New Zealand $15 USD
We do not currently accept orders for delivery to countries or regions that are not included in the table above.
Available shipping destinations, shipping methods, estimated delivery times, and fees may change from time to time based on carrier coverage, customs requirements, local regulations, operational considerations, and other relevant factors.
The destination options displayed at checkout represent the shipping destinations available for your order at that time.
Shipping fees, where applicable, will be displayed at checkout before you complete your order.

Address Restrictions

We currently do not ship to:
  • P.O. Boxes
  • Military addresses, including APO, FPO, and DPO addresses
  • Incomplete or invalid addresses
  • Addresses that are not serviceable by our designated carriers
Customers are responsible for providing complete and accurate shipping information.
Orders containing an unsupported, incomplete, invalid, or undeliverable address may be delayed or canceled.
If an order is canceled before shipment, the applicable refund will be processed to the original payment method.
Looki is not responsible for delivery failures, delays, losses, or additional costs resulting from inaccurate, incomplete, or unsupported shipping information provided by the customer.

Regional Availability of Connected Services

Shipping availability relates only to delivery of the Product and does not guarantee that connected, cloud, subscription, or AI-powered services or features will be available in the delivery country, or in any other country or region where the Product is later activated or used. Availability depends on your location at the time a service or feature is accessed, and may be limited by applicable law, trade-control requirements, product approvals, or third-party service-provider requirements. Please review our Terms of Service before purchasing or travelling with the Product.

Order Processing

Orders are generally processed after payment has been successfully completed.
Processing times may be extended during weekends, public holidays, product launches, promotional campaigns, periods of high order volume, or other exceptional circumstances.
We may contact you if additional information is required to process or deliver your order.
If we are unable to verify or deliver to the shipping address provided, we may cancel the order and issue an applicable refund.

Order Tracking

Once your order leaves our facility, you will automatically receive a shipping confirmation email containing your tracking number and carrier link.
You can use this information to follow the status of your shipment.
Tracking information may take additional time to update after the package has been transferred to the carrier.
For assistance with tracking, please contact us at support@looki.ai and provide your order number.

Customs, Duties, and Taxes

Depending on the destination, an order may be subject to customs clearance procedures, import duties, taxes, brokerage fees, or other charges imposed by local authorities, customs agencies, carriers, or service providers.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customers are responsible for complying with applicable local import requirements and providing any information required for customs clearance.
Customs inspections, documentation requirements, and clearance procedures may affect the estimated delivery time.
If a package is refused, returned, abandoned, or otherwise undeliverable because applicable duties, taxes, fees, or customs requirements were not completed by the recipient, any refund will be subject to our applicable return and refund terms.

Shipping Delays

While we aim to process and deliver orders promptly, delays may occasionally occur due to circumstances outside our reasonable control, including:
  • Carrier disruptions
  • Customs inspections or clearance delays
  • Weather conditions
  • Public holidays
  • Local delivery conditions
  • Incorrect or incomplete shipping information
  • High order volume
  • Operational or supply-chain disruptions
We will make reasonable efforts to provide updates by email when we become aware of a significant delay affecting your order.
Please allow additional delivery time during peak periods, weekends, public holidays, adverse weather, customs reviews, or carrier disruptions.

Delivery Issues

If your package is missing, damaged, or affected by another delivery issue, please contact us at support@looki.ai and provide:
  • Your order number
  • A brief description of the issue
  • Relevant photographs or supporting information, where applicable
Please inspect your package and product as soon as reasonably possible after delivery.
Our team will review the matter and help determine an appropriate solution in accordance with the applicable Looki policies.
Delivery investigations may require additional time depending on the carrier, destination, and nature of the issue.

Contact Us

For questions about shipping, delivery, or tracking, please contact us at:
support@looki.ai